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Tuesday, May 5 • 3:30pm - 4:30pm
Six Lessons Learned (Good and Terrible) While Touring Senior Living Communities
Senior living writer Steve Moran shares lessons learned on his tour of senior living communities around the country. By the end of 2014, Moran had visited close to 40 communities and says a few visits have been “amazingly wonderful” while some have been “alarmingly terrible.” This session will look at six solid lessons Moran learned from his tours that he will share to help communities engage with each visitor, translating into higher occupancies, waiting lists, happier residents, and team members. Participants will get a better understanding of common failures and successes that take place in first impression situations, and simple lessons communities can implement that will make a spectacular impression to first time visitors.

avatar for Lori Juneau-Alford

Lori Juneau-Alford

COO, Avanti Senior Living

Steve Moran

Publisher/Blogger, Senior Housing Forum

Kent Mulkey

Chief Operating Officer, Keystone Senior Management Services
For close to 20 years Kent has been committed to elevating the lives of seniors and creating dynamic communities where people live in joy and meaningful connection. I have devoted myself to operating seniors housing communities with record occupancies, solid financial performance... Read More →

Tuesday May 5, 2015 3:30pm - 4:30pm EDT
Tampa Convention Center | Room 13